Oakley Store in Overland Park, KS Open now

Reviews about Oakley Store

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  April 02, 2020, by John De Moss
  I went into the Oakley Store here at Overland Park at Oak Park Mall requesting repairs of my Oakley wire frame lens. The clerk greeted me and I told her what I needed. I have not been able to find replacement lenses for my sunglasses online, so I went to Oakley's web site which says: "Your local Oakley Store offers In-Store Warranty and Repair Services. If additional service is needed or repair parts are unavailable, we will ship your eyewear to the Oakley Warranty Team on your behalf." I asked the clerk if she could do this, she said no. I explained to her the above information I found online, but she continued to tell me that the store did not do repairs or send eyewear for repairs. She finally called the manager and he said, "Yes, we can send it off for repairs, but it would be faster for you to send it in yourself. We just serve as a middle man and you are just going to get them returned to you." This lack of service or helping someone when it is put forward online as a simple task to just go into the store and request a repair or warranty work is just shocking. It is like they really don't really want to service their products. I bet if I was in there to purchase their glasses they would be bending over backward to help me out, but if I want something worked on ... guess that is another question. I have had problems with Oakley service on-line in the past. It is a wonder this company is still in existence. I strongly recommend if you want a pair of sunglasses....go elsewhere!!! Get a pair of Rayban or Maui Jim!! If you have something happen to your Oalkey's, your probably outta luck getting them fixed unless you want to deal with the online service. By the way, I contacted their online service and now I have to wait up to 7 business days for them to reply whether or not they will accept the repair! GIVE ME A BREAK!