Lids in Overland Park, KS Closed now

Reviews about Lids

• ★ ★ ☆ ☆ ☆

  May 30, 2020, by Taylor Grimes
  Online ordering needs work... I like going to lids to buy my fiancé hats but when it comes to ordering online it is horrible. The first time it took almost 2 months for me to get my snap back I ordered and so I figured okay it would be a one time thing so I tried again. This time I had it to where I can pick it up at the store. When filling everything out online it said it would take 5 to 7 days which was no problem at the time. I recieved an email receipt of my purchase and on the email said they would send me a tracker number once it is done processing. It has now been two weeks and still no tracking number and still haven't heard from the store and I even went in there and they didn't have it yet. I asked how long they think it would take to get it they didn't know. I tried calling the store again a week later and no answer. I am trying to remain patient but it's kind of hard when you get told 5 to 7 days and it is actually longer. I just want my hat I ordered so I can give it to my fiancé before his birthday now since it was technically suppose to be a Christmas gift. So disappointed with their online ordering. Will never do that again!!!